Business Process Outsourcing Certification Course

Business Process Outsourcing Complete Certification Course | taught by The Art of Service Team
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Course description

Business Process Outsourcing Complete Certification Kit

The most complete guide for anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.

Get a boost your career with this complete Business Process Outsourcing eLearning course and PDF textbook for additional study 

The Business Process Outsourcing Certification Kit contains a study guide eBook and online course, and is delivered to you via our eLearning portal, giving you the freedom to access it anytime, whether at home or in the office.

The Business Process Outsourcing Complete Certification Kit is a part of the Core Series for IT, a series of courses available to help career-driven IT professionals stay relevant in their roles in the I.T. industry. Each course in the core series includes a certification upon successful completion.

The online learning program is available for a 90-day access period. 

CS logoInvestigate the fast-growing business trend known as Business Process Outsourcing (BPO).Explore the ways by which Business Process Outsourcing has become a popular and effective strategy used by many businesses globally. Become a valued member of your organization by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.

Business process outsourcing (BPO) is recognized as a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions and processes to a third-party service provider. This has become a popular option for many businesses that are looking to replace in-house services with labor from an outside firm. In the past, BPO usually consisted of outsourcing processes such as payroll. Over the years, it has grown to encompass a number of functions. Many BPO services now involve offshoring, meaning hiring a company or employee based in another country to complete your outsourcing needs. This course would benefit managers interested in implementing outsourcing functions and processes, and individuals researching the progression of outsourcing services and how to manage them correctly.

This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest business outsourcing trends, and to add to their Business Process Outsourcing toolbox.

The industry is facing a bold, new world with the amazing developments of Business Process Outsourcing, and the challenges and the opportunities this presents are unprecedented.

The Business Process Outsourcing Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Business Process Outsourcing concepts and their practical application in any environment.

The Art of Service's introductory Business Process Outsourcing training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Business Process Outsourcing.

This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Business Process Outsourcing applications present.

Take the next step

The Art of Service IT Service Management programs are the #1 certification programs in the information management industry. Being proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Business Process Outsourcing Complete Certification Kit course prepares you for Business Process Outsourcing.

Why register?

- Easy and affordable.

- Learning about Business Process Outsourcing technologies has never been more affordable.

- Latest industry trends explained.

- Acquire valuable skills and get updated about the industry's latest trends right here. Today.

- Learn from the Experts. The Art of Service offers education about Business Process Outsourcing and other technologies by the industry's best.

- Learn at your own pace. Find everything right here, when you need it, and from wherever you are.

What will you learn?

- Learn the important concepts, tools, and uses of Business Process Outsourcing.

- Learn about the benefits of implementing Business Process Outsourcing processes in your work place.

- Examine Business Process Management.

- Review offshore outsourcing.

Course Outline

The topics covered in this course are: BPO

- Moving toward Globalization

- Introduction to Outsourcing

- Offshoring

- Introduction to BPO

- A Focus on India and Philippines

- Business Process

-Business Process Management

Contact Hours:

The recommended minimum contact hours to pass the certification test is 18 hours.


The program combines presentations supported by trainer audio. Each module is followed by quizzes and exercises (marking scheme provided) to test your knowledge and competency, and to enhance understanding of the key concepts. A certificate is awarded to your successful passing of the final exam (80% pass requirement) and completion of the course. This is an eLearning Program. Your access details to the eLearning course are in the book.

Program Materials:

- Multimedia presentations

- Downloadable resources (PDF documents)

- End of module review questions to assess your content knowledge

The Art of Service Team
The Art of Service Team
eLearning Support

The Art of Service has a team dedicated to your learning success! Our eLearning support team is available 7 days per week for ongoing support and to answer your course related questions.

Course Curriculum

1. BPO - Move Towards Globalization
1.1 Introduction and Objectives
1.2 Introduction to Globalization
1.3 Definitions of Globalization
1.4 History of Globalization
1.5 Measuring Globalization
1.6 Effects of Globalization
1.7 Jobs Produced in Globalization
1.8 Critics About Globalization
Reading Assignment
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2. BPO - Introduction to Outsourcing
2.1 Introduction and Objectives
2.2 Introduction to Outsourcing
2.3 Reasons to Outsource
2.4 Management and the Corporation
2.5 Qualifications of Outsourcers
2.6 Labor and Government
2.7 Definition of Legal Process Outsourcing
2.8 Definition of Legal Process Outsourcing
2.9 Industry and Recession
2.10 Issues of Confidentiality and Privileges
2.11 The Global Lawyers
2.12 Software Testing Outsourcing
2.13 Nearshoring
2.14 Homesourcing
2.15 Desktop Outsourcing
Reading Assignment
BPO - Quiz 1
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3. BPO - Offshoring
3.1 Introduction and Objectives
3.2 Definition of Offshoring
3.3 Offshoring Terminology
3.4 Focus and Strategy of Offshoring
3.5 Production, IT services and Innovation Offshoring
3.6 Intellectual Property
3.7 Debate About Offshoring
3.8 Concerns About Offshoring
3.9 Effects and History of Offshoring
3.10 Offshore Outsourcing
3.11 Information Technology Outsourcing (ITO)
3.12 Knowledge Process Outsourcing (KPO)
3.13 Offshore Software Reasearch and Development
3.14 Business Process Outsourcing (BPO)
3.15 Offshoring Research Network
Reading Assignment
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4. BPO - Introduction to Business Process Outsourcing
4.1 Introduction and Objectives
4.2 Introduction to Business Process Outsourcing
4.3 Industry Size of Business Process Outsourcing
4.4 Benefits of Business Process Outsourcing
4.5 Limitation and Threats of Business Process Outsourcing
4.6 Website Management Outsourcing
4.7 Recruitment Process Outsourcing
4.8 History of Recruitment Process Outsourcing
4.9 Benefits of Recruitment Process Outsourcing
4.10 Risks in Recruitment Process Outsourcing
4.11 Banking Business Process Outsourcing
4.12 Captive Service
Reading Assignment
BPO - Quiz 2
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5. BPO - A Focus on India and the Philippines
5.1 Introduction and Objectives
5.2 BPO in India
5.3 History of the BPO Industry in India
5.4 Third party BPO’s in India
5.5 Entry of IT Majors in India
5.6 Emergence of Rural BPO’s in India
5.7 Future of Outsourcing Services in India
5.8 Size and Leading BPO-IT Cities in India
5.9 BPO in the Philippines
5.10 Call Center Industry in the Philippines
5.11 Information Security and Countermeasures.
5.12 Coworking
Reading Assignment
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6. BPO - Business Process
6.1 Introduction and Objectives
6.2 Business Process
6.3 History and Other Definitions of Business Process
6.4 Four Improvement Areas
6.5 Business Process Definition Metamodel
6.6 Business Process Mapping
6.7 Construction Maps
6.8 Communication Enables Business Process
6.9 Process Mining
6.10 Total Security Management
6.11 Transformational Outsourcing
Reading Assignment
BPO - Quiz 3
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7. BPO - Business Process Management
7.1 Introduction and Objectives
7.2 Definition of Business Process Management
7.3 Overview of Business Process Management
7.4 Business Process Management Lifecycle
7.5 Business Process Management Technology
7.6 Value Process Management
7.7 RACI Framework
7.8 Human Interaction Management
7.9 Dynamic Process Management
7.10 Pegasystems Inc.
7.11 Bonita Open Solution
7.12 PNMsoft
Reading Assignment
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Additional Resources
Business Process Outsourcing Certification Kit eBook
Business Process Outsourcing Course Syllabus
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Exam Information
Sample Exam
Final Exam
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