Knowledge Management Certification Course

Knowledge Management Complete Certification Course | taught by The Art of Service Team
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Course description

The Knowledge Management Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Knowledge Management and its practical application in an IT and Non-IT environment.

Get certified & boost your career with this complete Knowledge Management eLearning course and PDF textbook for additional study

The Knowledge Management Certification Kit contains a study guide eBook and online course, and is delivered to you via our eLearning portal, giving you the freedom to access it anytime, whether at home or in the office.

The Knowledge Management Complete Certification Kit is a part of the Core Series for IT, a series of 300 certifications available to help career-driven IT professionals stay relevant in their roles in the I.T. industry. Each course in the core series includes a certification upon successful completion.

The online learning program is available for a 90-day access period.

CS logoDiscover the latest business management method known as Knowledge Management. Examine a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Become a valued member of your organization by learning the benefits and advantages of implementing Knowledge Management processes into your department.

This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest management trends, and to add to their Knowledge Management strategy toolbox.

The industry is facing a bold, new world with the amazing developments of Knowledge Management, and the challenges and the opportunities this presents are unprecedented. The Knowledge Management Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Knowledge Management concepts and their practical application in any environment.

The Art of Service's introductory Knowledge Management training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Knowledge Management.

This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Knowledge Management applications present.

Take the next step: Get Certified!

The Art of Service IT Service Management programs are the #1 certification programs in the information management industry. Being proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Knowledge Management Complete Certification Kit course prepares you for Knowledge Management Certification.

Why register?

- Easy and affordable.

- Learning about Knowledge Management technologies has never been more affordable.

- Latest industry trends explained.

- Acquire valuable skills and get updated about the industry's latest trends right here. Today.

- Learn from the Experts. The Art of Service offers education about Knowledge Management and 300 other technologies by the industry's best.

- Learn at your own pace. Find everything right here, when you need it, and from wherever you are.

What will you learn?

- Learn the important concepts, tools, and uses of Knowledge Management.

- Learn about the benefits of implementing Knowledge Management strategies, practices, and processes in your work place.

- Examine the Knowledge Market.

- Review Knowledge Management Software.

- Explore the tricks of the trade when it comes to Knowledge Management techniques.

Course Outline

The topics covered in this course are:Knowledge Management

- Introduction to Knowledge Management

- Knowledge Organization

- Knowledge Market

- Knowledge Management Concepts

- Knowledge Management Software

- Implementing Knowledge Management

Contact Hours:

The recommended minimum contact hours to pass the certification test is 18 hours.


The program combines presentations supported by trainer audio. Each module is followed by quizzes and exercises (marking scheme provided) to test your knowledge and competency, and to enhance understanding of the key concepts. A certificate is awarded to your successful passing of the final exam (80% pass requirement) and completion of the course. This is an eLearning Program. Your access details to the eLearning course are in the book.

Program Materials:

- Multimedia presentations

- Downloadable resources (PDF documents)

- End of module review questions to assess your content knowledge

The Art of Service Team
The Art of Service Team
eLearning Support

The Art of Service has a team dedicated to your learning success! Our eLearning support team is available 7 days per week for ongoing support and to answer your course related questions.

Course Curriculum

1 - Introduction to Knowledge Management
1.1 Introduction to Knowledge Management
1.2 Knowledge Management
1.3 History of Knowledge Management
1.4 Research and Dimensions of Knowledge Management
1.5 Strategies and Motivations of Knowledge Management
1.6 Technologies of Knowledge Management
1.7 Knowledge Manager
1.8 Knowledge Value
1.9 Terminology
Reading Assignment
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2 - Knowledge Organization
2.2 Knowledge Organization
2.3 Knowledge Spillover
2.4 Knowledge Work Productivity
Random Quiz 1
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3 - Knowledge Market
3.2 Introduction to Knowledge Market
3.3 History of Knowledge Market
3.4 Knowledge Services
3.5 Internet-Based
3.6 Jumper 2.0
3.7 Tephritid Workers DataBase
3.8 RIBA Knowledge Communities
3.9 Terminologies
Reading Assignment
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4 - Knowledge Management Concepts
4.2 Introduction to Knowledge Management Concepts
4.3 Organization Memory
4.4 Nature of Organization Memory
4.5 Explicit and Tacit Knowledge
4.6 How Organization Memory Works
4.7 Types of Organization Memory
4.8 Exploring Organization Memory
4.9 Introduction Personal Knowledge Management
4.10 History of Personal Knowledge Management
4.11 Models of Personal Knowledge Management
4.12 Criticisms, Skills and Tools in Personal Knowledge Management
4.13 Introduction to DIKW
4.14 History of DIKW
4.15 Description and Data involved in DIKW
4.16 Information and Knowledge in DIKW
4.17 Wisdom and Criticism in DIKW
4.18 Other Concepts
Reading Assignment
Random Quiz 2
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5 - Knowledge Management Software
5.2 Knowledge Management Software
5.3 Colayer
5.4 Fabasoft Mindbreeze
5.5 Flow
5.6 Integration Objects
5.7 Invention Machine
5.8 KnowledgeBase Manager Pro
5.9 Knowledge Plaza
5.10 Moxie
Reading Assignment
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6 - Implementing Knowledge Management Part 1
6.2 The Battle Command Knowledge System
6.3 UN Peacemaker
6.4 NCSI
6.5 The UK Knowledge Network Program
6.6 CISC
6.7 AMCF
Reading Assignment
Random Quiz 3
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7 - Implementing Knowledge Management Part 2
7.2 Inquira
7.3 Know-Net Consortium
7.4 Strategic Profiling
7.6 Knowledge Cafe
Reading Assignment
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Additional Resource
Knowledge Management course syllabus
Knowledge Management Workbook
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Exam Preparation
Sample Exam
Course Evaluation Form
Final Exam
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