Boost your career with this complete Knowledge Management eLearning course.

The Knowledge Management Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Knowledge Management and its practical application in an IT and Non-IT environment.

Being proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Knowledge Management Complete Certification Kit course prepares you for Knowledge Management Certification.

Course Description

The Art of Service's introductory Knowledge Management training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Knowledge Management.
This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Knowledge Management applications present.

Get Certified

CS logoDiscover the latest business management method known as Knowledge Management. Examine a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Become a valued member of your organization by learning the benefits and advantages of implementing Knowledge Management processes into your department.

This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest management trends, and to add to their Knowledge Management strategy toolbox.

The industry is facing a bold, new world with the amazing developments of Knowledge Management, and the challenges and the opportunities this presents are unprecedented. The Knowledge Management Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Knowledge Management concepts and their practical application in any environment.

What will you get?

  • Knowledge Management Workbook

    PDF eBook to download for additional content and reference material.

  • 90 days access to Online Course

    Multimedia presentations, quizzes and exercises to gain knowledge about Knowledge Management. (You can purchase course extensions when you need more time)

  • Bonus: Certification exam

    Included in the course is the exam preparation, to make sure you pass your certification exam - which is also included in your course at no extra cost. (* Additional exam sittings can be purchased at $45.00 each)

The learning experience

The program combines presentations supported by trainer audio. Each module is followed by quizzes and exercises (marking scheme provided) to test your knowledge and competency, and to enhance understanding of the key concepts. A certificate is awarded to your successful passing of the final exam (80% pass requirement) and completion of the course.

Course curriculum

The recommended minimum contact hours to pass the certification test is 18 hours.

  • 1

    1 - Introduction to Knowledge Management

    • 1.1 Introduction to Knowledge Management

    • 1.2 Knowledge Management

    • 1.3 History of Knowledge Management

    • 1.4 Research and Dimensions of Knowledge Management

    • 1.5 Strategies and Motivations of Knowledge Management

    • 1.6 Technologies of Knowledge Management

    • 1.7 Knowledge Manager

    • 1.8 Knowledge Value

    • 1.9 Terminology

    • Reading Assignment

  • 2

    2 - Knowledge Organization

    • 2.2 Knowledge Organization

    • 2.3 Knowledge Spillover

    • 2.4 Knowledge Work Productivity

    • Random Quiz 1

  • 3

    3 - Knowledge Market

    • 3.2 Introduction to Knowledge Market

    • 3.3 History of Knowledge Market

    • 3.4 Knowledge Services

    • 3.5 Internet-Based

    • 3.6 Jumper 2.0

    • 3.7 Tephritid Workers DataBase

    • 3.8 RIBA Knowledge Communities

    • 3.9 Terminologies

    • Reading Assignment

  • 4

    4 - Knowledge Management Concepts

    • 4.2 Introduction to Knowledge Management Concepts

    • 4.3 Organization Memory

    • 4.4 Nature of Organization Memory

    • 4.5 Explicit and Tacit Knowledge

    • 4.6 How Organization Memory Works

    • 4.7 Types of Organization Memory

    • 4.8 Exploring Organization Memory

    • 4.9 Introduction Personal Knowledge Management

    • 4.10 History of Personal Knowledge Management

    • 4.11 Models of Personal Knowledge Management

    • 4.12 Criticisms, Skills and Tools in Personal Knowledge Management

    • 4.13 Introduction to DIKW

    • 4.14 History of DIKW

    • 4.15 Description and Data involved in DIKW

    • 4.16 Information and Knowledge in DIKW

    • 4.17 Wisdom and Criticism in DIKW

    • 4.18 Other Concepts

    • Reading Assignment

    • Random Quiz 2

  • 5

    5 - Knowledge Management Software

    • 5.2 Knowledge Management Software

    • 5.3 Colayer

    • 5.4 Fabasoft Mindbreeze

    • 5.5 Flow

    • 5.6 Integration Objects

    • 5.7 Invention Machine

    • 5.8 KnowledgeBase Manager Pro

    • 5.9 Knowledge Plaza

    • 5.10 Moxie

    • Reading Assignment

  • 6

    6 - Implementing Knowledge Management Part 1

    • 6.2 The Battle Command Knowledge System

    • 6.3 UN Peacemaker

    • 6.4 NCSI

    • 6.5 The UK Knowledge Network Program

    • 6.6 CISC

    • 6.7 AMCF

    • Reading Assignment

    • Random Quiz 3

  • 7

    7 - Implementing Knowledge Management Part 2

    • 7.2 Inquira

    • 7.3 Know-Net Consortium

    • 7.4 Strategic Profiling

    • 7.5 CSHALS

    • 7.6 Knowledge Cafe

    • Reading Assignment

  • 8

    Additional Resource

    • Knowledge Management course syllabus

    • Knowledge Management Workbook 508 Compliant

  • 9

    Exam Preparation

    • Sample Exam

    • Final Exam

Pricing options

How much time do you need for this course?

Why register?

- Easy and affordable.

- Learning about Knowledge Management technologies has never been more affordable.

- Latest industry trends explained.

- Acquire valuable skills and get updated about the industry's latest trends right here. Today.

- Learn from the Experts. The Art of Service offers education about Knowledge Management and 300 other technologies by the industry's best.

- Learn at your own pace. Find everything right here, when you need it, and from wherever you are.

What will you learn?

- Learn the important concepts, tools, and uses of Knowledge Management.

- Learn about the benefits of implementing Knowledge Management strategies, practices, and processes in your work place.

- Examine the Knowledge Market.

- Review Knowledge Management Software.

- Explore the tricks of the trade when it comes to Knowledge Management techniques.

Social proof: reviews