Professional Development Intermediate Level Course

The Art of Service's Prescription for Success for Job Seekers.


The Intermediate level of the Professional Development pathway, including the eLearning program and workbook, covers the essential elements to developing yourself and essential employability factors, e.g., Health and Safety, Information Security and Risk Management. It is highly readable, highly practical, and highly usable.

Course Description

The Intermediate level of the Professional Development pathway, including your eLearning programs: It covers the following practical chapters and is filled with all the kinds of detail that will help you achieve success in obtaining the job you want.

The essential elements to develop yourself, e.g., Decision-Making and Assertiveness, Time Management, Dealing with Change and Conflict resolution. - Essential employability factors e.g. Health and Safety, Information Security and Risk Management.

What will you get?

Included in this course

  • Professional Development Intermediate Workbook

    PDF eBook to download for additional content and reference material.

  • 90 days access to Online Course

    Multimedia presentations, exercises to gain knowledge about Professional Development. (You can purchase course extensions when you need more time)

  • Bonus: Certification exam

    Included in the course is the Final Exam, to make sure you pass your certification exam - which is also included in your course at no extra cost. (* Additional exam sittings can be purchased at $45.00 each)

Course curriculum

The recommended minimum contact hours to pass the certification test is 18 hours.

  • 1

    Professional Development pathway Part 1

    • Professional Development Course Workbook

    • Module 1 Introduction

    • Module 2 Decision Making & Assertiveness

    • Module 3. Conflict Resolution Part 1

    • Module 4 Conflict Resolution Part 2

    • Module 5 Dealing with Change

    • Module 6 Time Management

    • Module 7. Where to From Here?
  • 2

    Exercises Part 1

    • Decision-Making and Assertiveness Exercise 1

    • Decision Making Assertiveness Exercise_2

    • Dealing with Change Exercise

    • Conflict Resolution Exercise 1

    • Conflict Resolution Exercise 2

    • Conflict Resolution Exercise 3

    • Conflict Resolution Answer Guide

    • Time Management Exercise

    • Exercises Part 1
  • 3

    Professional Development Pathway Part 2

    • Safety in the Workplace

    • Workplace Harassment & Violence

    • Office Ethics & Diversity

    • Information Security & Risk Management

    • Completion

    • Prog 2 Mod 1 Safety-In-The-Workplace

    • Prog 2 Mod 2 Risk-Assessment

    • Prog 2 Mod 3 What-You-Should-Know

    • Prog 2 Mod 4 Workplace-Harrassment

    • Prog 2 Mod 5 Other-Types-Of-Harrassment

    • Prog 2 Mod 6 What-Can-A-Supervisor-Do-About-Harrassment

    • Prog 2 Mod 7 Best-Practices

    • Prog 2 Mod 8 Office-Ethics

    • Prog 2 Mod 9 Five-Sources-Of-Ethical-Standards

    • Prog 2 Mod 10 Making-Ethical-Decisions

    • Prog 2 Mod 11 What-Is-Discrimination

    • Prog 2 Mod 12 Risk-Management

    • Prog 2 Mod 13 Risk-Analysis

    • Prog 2 Mod 14 Risk-Management-Plan
  • 4

    Exercises Part 2

    • Course Evaluation Form

    • Dealing with Change Exercise

    • Diversity Exercise

    • Security Exercise

    • Time Management Exercise

    • Time Management Quiz

    • Exercises and Answer
  • 5

    Personal Development Final Exam

    • Final Exam

Pricing options

How much time do you need for this course?

Why Register?

What will you learn?

  • Learn the important concepts, tools, processes, and uses of Professional Development.
  • Learn about the benefits of Conflict and Decision Making
  • Examine Time Management Plan.
  • Learn Office Ethics
  • Plus more


Need to resit your exam?

Get an extra exam voucher